Case Study: Billion-Dollar Logistics Company Transforms with Zenov BPO
The Client
Our client is a billion-dollar logistics and freight forwarding company with offices across the globe. With operations spanning the East Coast to the West Coast of the United States and beyond, they manage massive volumes of air and ocean freight for some of the world’s largest brands.
As their business grew, so did the complexity of their operations. Rising costs, cycle-time inefficiencies, and high employee turnover were threatening performance. They needed a partner who could deliver scale, consistency, and measurable savings—without compromising service quality.
That’s where Zenov BPO stepped in.
The Solution
Zenov BPO partnered with the client to provide end-to-end outsourcing solutions across multiple locations and functions, including:
- Air Import & Export Operations
- Ocean Import & Export Operations
- Key Account Management
- Rate Management & Support
Today, the client has successfully outsourced 70 full-time employees (FTEs) to Zenov BPO, embedding our teams seamlessly into their global operations.
The Impact
1. Cost Savings
By outsourcing to Zenov BPO, the client saves an average of $65,000 per employee per year. 70 FTEs x $65,000 = $4.55 million in annual savings. This has dramatically reduced overhead without sacrificing operational quality.
2. Efficiency Gains
Zenov BPO’s structured workflows and cycle-time monitoring have delivered a 35% improvement in efficiency, ensuring tasks are completed faster, with fewer errors, and with greater transparency.
3. Workforce Stability
Turnover used to be a significant issue. With Zenov BPO’s dedicated teams and strong employee engagement, turnover has dropped by more than 50%. Many of our associates have stayed with the client for close to a decade, providing continuity and deep institutional knowledge.
Why It Matters
This partnership shows how outsourcing with the right partner can go beyond cost-cutting. With Zenov BPO, the client gained:
- Reliable, industry-trained staff
- Transparent tracking of productivity and cycle times
- A scalable team structure ready to expand as needed
- Long-term stability in critical operational roles
Testimonial
“Zenov BPO has been a true extension of our global logistics operations. By outsourcing 70 of our FTEs to their team, we’ve saved millions annually, reduced turnover, and become 35% more efficient across air, ocean, and key account management. Their staff integrates seamlessly with our people, and many have been with us for nearly a decade. Zenov BPO is more than a partner—they are critical to how we run our business today.”
— COO, U.S. Operations, Billion-Dollar Global Logistics Company