Case Study: Air Import
Rising Volumes, Rising Costs: BPOs Transforming Air Import Operations
The Problem
Air import operations in the U.S. are facing unprecedented challenges. With global trade on the rise, volumes of inbound cargo continue to surge and fluctuate based on trade policies. Airlines, freight forwarders, and customs brokers are under pressure to manage more shipments, tighter timelines, and increasing compliance requirements.
At the same time, labor shortages and rising costs in the U.S. are making it difficult for logistics companies to scale their back-office teams efficiently. Air import documentation—covering airway bills, customs entries, PODs, and client updates—requires precision and speed. When teams are stretched thin, mistakes, delays, and higher operating expenses become inevitable.
The need for a scalable, efficient, and cost-effective solution has never been greater.
Our Solution for Clients
Zenov Business Process Outsourcing (BPO) provides a way forward. By outsourcing air import back-office tasks, companies can expand their capacity without bearing the high costs of additional in-house staff. Dedicated offshore teams can handle key functions such as:
- Pre-alert processing and shipment tracking
- Updating ETAs, ATAs, and customs statuses
- Coordinating with airlines and truckers
- Managing client documentation and compliance requirements
With standardized workflows and trained offshore teams, BPO ensures consistency, accuracy, and real-time support for U.S.-based operations.
The Impact
When implemented effectively, BPO in air import operations delivers measurable results:
- Faster processing times for shipment updates and customs documentation
- Reduced overhead costs compared to U.S.-based staffing
- Improved accuracy and compliance with customs and airline procedures
- Scalable workforce ready to adjust to peak season volumes
As volumes and costs continue to rise in the U.S., outsourcing air import operations is no longer just an option—it’s becoming a strategic necessity. Companies that adapt early can manage costs, improve service, and stay competitive in an increasingly complex logistics landscape.