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LOGISTICS & FREIGHT FORWARDING

Services Provided

ORIGIN AGENT SERVICES PROVIDED

  • SHARE SHIPPER/SUPPLIER DETAILS AND DOCUMENTS.
  • COLLECT MISSING INFO OR DOCUMENTS FOR PICKUPS.
  • APPROVE QUOTES & GENERATE CW FILES
  • RESOLVE QUOTE AND BOOKING ISSUES.
  • UPDATE CLIENT PORTALS WITH SHIPMENT REFERENCES.
  • CONFIRM CARGO READINESS, SCHEDULE, AND FLIGHT
  • NOTIFY CUSTOMERS OF PICKUPS, DELAYS, AND PRE-ALERT
  • ENSURE NIP COMPLIANCE
  • RESOLVE BOOKING IRREGULARITIES.

CUSTOMER SERVICES PROVIDED

CUSTOMER UPDATES

  • UPDATE MILESTONES IN PORTALS AND VIA EMAIL.
  • UPLOAD HCPOD AND CLOSE SHIPMENT FILES.
  • FOLLOW UP ON DEBIT NOTES, ROUTING, AND CCAS.
  • TRACK SHIPMENTS AND NOTIFY CUSTOMERS.
  • ADDRESS RATE ISSUES WITH THE PRICING TEAM.
  • COMMUNICATE CLIENT ISSUES VIA TEAMS AND EMAIL.

CARRIER FOLLOW-UP

  • ARRANGE QUOTES AND DISPATCH CARRIERS WITH NECESSARY DOCUMENTS.
  • CONFIRM CARGO RECOVERY AND FOLLOW UP ON ETA/DELIVERY.
  • APPROVE PRE-DISPATCH AND SEND GREENLIGHT.

DESTINATION SERVICES PROVIDED

DESTINATION SIDE FOLLOW-UP

  • BROKER COORDINATION
  • SHARE PRE-ARRIVAL DOCS AND ARRIVAL NOTICES
  • NOTIFY BROKERS OF SHIPMENT DEPARTURES
  • PUSH FOR CLEARANCE UPDATES.
  • RUN AMS QUERIES
  • VERIFY CLEARANCE AND RESOLVE DISCREPANCIES.

AIRLINE FOLLOW-UP

  • REQUEST ETA, AVAILABILITY, FEE FROM AIRLINES.
  • TRACK SHIPMENTS & CONFIRM AVAILABILITY
  • PROCESS PAYMENTS FOR FEES VIA CARGO/ EPIC
  • ADDRESS AMS DISCREPANCIES + TIMELY CLEARANCE.

OPERATIONS & CUSTOMER SERVICE

AIR IMPORT

🚚 Shipment Processing & Tracking
  • Receive pre-alert from overseas agent
  • Create and update shipment in the system
  • Track and trace shipments
  • Follow up with airlines and destination parties
  • Send arrival notice to broker/customer
  • Coordinate delivery orders with customers, brokers,
  • Handle email correspondence with relevant parties
  • Follow up on trucking and delivery status
  • Ensure timely delivery and proof of delivery (POD)
  • Documentation & Compliance
  • Send arrival notice to broker/customer
  • Coordinate delivery orders with customers, brokers
  • Handle email correspondence with relevant parties
  • Send arrival notice to broker/customer
  • Coordinate delivery orders with customers, brokers,
  • Handle email correspondence with relevant parties

AIR EXPORT

🚚 Shipment Processing & Coordination
  • Receive booking from shipper
  • Create and update shipment in the system
  • Provide dummy HAWB to shipper
  • Follow up on cargo ready date & pick-up
  • Send pre-alert to agent/customer for consignee approval
  • Book with airline
  • Check customs clearance
  • Hand over cargo to airline
  • Track & trace daily movement
  • Follow up with airlines and destination parties
  • Manage and process required documentation
  • Perform data entry & maintain records
  • Update real-time shipment milestones
  • Process billing & invoicing
  • Update delivery costs & finalize invoices
  • Handle email correspondence with relevant parties
  • Monitor proof of delivery (POD) updates

OCEAN IMPORT

🚚 Shipment Processing & Tracking

  • Receive pre-alerts from overseas agents
  • Create and update shipment records
  • Track and trace shipments
  • Follow up with shipping lines and destination parties

📧 Customer & Broker Communication

  • Send arrival notices to brokers/customers
  • Coordinate delivery orders with customers, brokers
  • Handle email correspondence with relevant parties

🚛 Freight & Delivery Coordination

  • Follow up on road and rail freight movements
  • Monitor trucking and delivery status
  • Ensure timely delivery and POD (Proof of Delivery) updates

📑 Documentation & Data Management

  • Manage and process required documentation
  • Perform data entry and maintain accurate records
  • Update real-time shipment milestones

💸 Billing & Financial Updates

  • Process billing and invoicing
  • Update delivery costs and finalize invoices

OCEAN EXPORT

📦 Shipment Processing & Coordination

  • Receive booking from shipper
  • Create and update shipment in the system
  • Provide dummy HBL to shipper
  • Follow up on cargo ready date & pick-up
  • Send pre-alert to agent/customer for consignee approval
  • Book with shipping line

⚖️ Customs & Cargo Handling

  • Check customs clearance
  • Follow up on cargo handover & stuffing at CFS
  • Track & trace sailing status with daily updates
  • Follow up with shipping lines and destination parties

📑 Documentation & Compliance

  • AMS & ISF filing
  • Manage other documentation (B/L updates & document checks)
  • Perform data entry & maintain records
  • Update real-time shipment milestones

💸 Billing & Financial Updates

  • Process billing & invoicing
  • Update delivery costs & finalize invoices

📧 Communication & Updates

  • Handle email correspondence with relevant parties
  • Update vessel schedules
  • Monitor proof of delivery (POD)

ZENOV KAM SUPPORT

Rate Procurement and Sourcing

Definition:

Rate procurement refers to sourcing competitive shipping rates for transporting goods via sea or air. The goal is to ensure rates align with cost, service, and delivery time requirements.

Rate Sourcing Process:

  • Import Shipments: Rates are obtained from the origin team (offices/agents) based on the customer’s required lane and service.
  • Communication Channels: Email, Microsoft Teams, WhatsApp, etc.
  • Finalized Offer: Presented to the customer, inclusive of a markup.
  • Markup: Determined by the Sales Representative.

Types of Rates:

  1. Fixed Rate: Valid for 3 months to 1 year (e.g., NAC).
  2. Monthly Rate: Valid for one month, from the 1st to the last day.
  3. Fortnightly Rate: Issued twice a month (1st & 15th).
  4. Weekly Rate: Provided every week (typically for air shipments).
  5. Spot Rate: A one-time rate based on specific cargo data and requested service.

RATE PROCURMENTES & QUOTATIONS

REPORTING & ORGANIZATION

Report Generation Process

From Data Records, Email, and Tools (i.e. Smart Cargo, X Control, Data Ex., etc.):

Report generation involves collecting and processing data from various sources such as records, email communications, and tools like Smart Cargo, X Control, and Data Ex. This information is used to generate various reports for clients and internal stakeholders.

Types of Reports:

  • Daily Shipment Report (DSR): Maintained for clients with a significant amount of regular shipments.
  • Weekly Shipment Report (WSR): Maintained for clients with regular shipments but relatively low volume.
  • Weekly Booking Report: Volume is obtained for a client based on the trade lane for the week.
  • Revenue Report: Classifies revenue based on POL (Port of Loading), POD (Port of Discharge) for a specific time range.
  • Volume Report: Classifies volume in tons (TONs), TEUs, or CTNRs based on POL, POD for a specific time range.

System Updates & Tools

  • Record/Update Shipment Progress: Includes booking confirmation, pickup, transit, delivery, and customs clearance.
  • Updates Source: Updates are sourced from carrier sites, email communication, and reports.
  • Tools Used: Client tools and Apex systems like Data Ex, Smart Cargo, X-Control, Log Net, and Andromeda.

ZENOV SALES SUPPORT

BUSINESS DEVELOPMENT & KAM SUPPORT

Business Development

Objective:

Drive business growth by increasing revenue, expanding market reach, forming partnerships, and improving profitability.

Prospecting and Validation:

Use tools like Panjiva, Datamyne, ZoomInfo, Google, LinkedIn, and more to identify potential leads and validate business opportunities.

Communication Channels:

Primary communication channels include Email and CRM Tools such as SalesForce and HubSpot.

Key Activities:

  • Lead Generation: Identifying potential customers and business opportunities.
  • Email Marketing: Reaching out to prospects through targeted email campaigns.
  • Customer Feedback Assessment: Gathering and analyzing feedback from customers to improve services and products.
  • Introducing New Products to Customers: Promoting and educating customers about new offerings.

Sales Team Rate Collection Support:

  • Rate Collection for Sales Team Members with OKAMs: Responsible for collecting rates for all accounts and lanes.
  • Follow SOP: Ensure accuracy and consistency by following the Sales Team’s Standard Operating Procedures (SOP).
  • Gather Rates Lane by Lane: Collect rates for each lane on the specified date to ensure updated and accurate data.

Business Development: Key Account Management (KAM) Workload Management

Objective:

Build and maintain strong relationships with key clients, ensuring trust, loyalty, and long-term business engagement.

Support Provided to KAMs:

  • Prioritization: Focus on high-value accounts that generate the most revenue.
  • Meeting Management: Schedule regular internal and client meetings and physical visits.
  • Automation: Streamline reporting, data entry, and follow-ups to increase efficiency.
  • Performance Monitoring: Track progress and adjust strategies as needed to ensure success.
  • Task Delegation: Assign routine tasks to supporting teams to maintain smooth operations.

Rates, Bookings & Reporting

Manage rates, bookings, and reporting to ensure effective handling of client requirements and accurate documentation.